FAQ & Contact
Shipping times will vary depending on the product and your location. We strive to process and ship orders as quickly as possible.
We ship orders within 3-5 business days after your order is received.
Orders processed in the US will take 7-15 business days to arrive.
For international orders, it can take between 10-21 business days for your product to arrive, depending on where you live.
You will receive an e-mail with the tracking details once your package is on the way.
We are happy to offer Free Shipping for all orders.
We accept returns within 30 days of purchase for a full refund or exchange. Items must be returned in their original condition and packaging. Please contact us at sales@morsale.com to initiate a return.
We ship worldwide and we also offer free shipping! We also run discounts and promotions all year, so stay tuned for exclusive deals.
Morsale has multiple warehouses based out of the USA, Spain, and Asia.
Our head office is located at:
2732 Peachwood Ct, D&B Group,
San Jose, California
95132
Please contact us directly to know which address you should ship any returns to, as each customer is associated with the closest fulfillment center to their geographic location.
If your order has not yet shipped, we will do our best to accommodate any changes or cancellations. Please contact us as soon as possible if you need to make changes to your order.
Yes, all our chandeliers come with a 1-year warranty on any manufacturer defects. If you have any issues with your chandelier during this time, please contact us and we will be happy to assist.
Our chandeliers are made of a variety of materials, including stainless steel, crystal, glass, copper and aluminum. We carefully select the materials we use to ensure that our chandeliers are of the highest quality and will last for years to come.
Yes, we offer customization options for many of our chandeliers. From changing the finish to adjusting the size, we can work with you to create a chandelier that is perfect for your space. Please contact us for more information.
We recommend that you hire a licensed electrician to install your chandelier. This will ensure that the installation is done safely and correctly. We also include detailed installation instructions with every chandelier we sell.
The cleaning method will depend on the materials of your chandelier. We recommend wiping down metal and glass parts with a damp cloth and drying thoroughly. Crystal chandeliers can be cleaned using a solution of mild dish soap and water. Always check the manufacturer's instructions before cleaning.
If you have any further questions or concerns that we haven't highlighted, please do not hesitate to contact us at sales@morsale.com - we're here to help!