Morsale Help Center
Orders & Shipping
Morsale is pleased to offer fast and secure online ordering. Simply search for your product and click add to cart. Create an eCommerce login to save your information for future purchases, or checkout as a guest.
Fast – our quick check-out will get you on your way faster with much less frustration
24/7 Peace of mind – you will receive a confirmation email as soon as your order is placed and we will keep you posted with any updates to the status of your order as they happen
Easy re-ordering – you can save your details for faster future purchases
In order to process your order we require the following information:
- Your shipping and billing addresses
- Phone number – in case we need to contact you quickly in regards to your order
- Email address – for order confirmation and invoice
- Payment method – please provide a valid payment method to complete your order
We offer complimentary shipping on all items
Yes, please contact us at firstname.lastname@example.org and we will get back to you with discount information
As long as your product has not been submitted for fulfillment by us, within 24 hours, we can cancel the order. We often submit items for fulfillment within a few hours, so the faster you can let us know about the cancellation, the more likely we'll be able to do it. If your order has been shipped, we ask that you follow our return policy in order to get a full refund once you receive your product!
If your card was declined, double check the card details and try processing again. Alternatively, try using another card. Please contact us at email@example.com if the issue persists.
We ship all orders via UPS, FedEx or DHL.
Once your packege is on the way you will receive an e-mail with the tracking details.
You will have a tracking number after the order is shipped and you will be able to track the package on the logistics company's track tool.
We ship all orders within 3-5 business days after your order is received. Orders processed in the US will take 7-12 business days to arrive. For international orders, it can take between 7-15 business days for your product to arrive, depending on where you live. You will receive an e-mail with the tracking details once your package is on the way.
If you are located in the United States, you won't need to pay any fees - the package will be delivered directly to your address. For all other countries, please contact your local customs for more information. Please note, Morsale is not responsible for your country's customs fees if there are any.
Returns & Refunds
We offer free returns for our US customers. If you are located outside of the US, the product must be returned to one of our warehouses in the US for a refund.
Our policy lasts 30 days. If 30 days have gone by since we delivered your purchase, unfortunately, we can’t accept a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We understand that returning a product is never a great experience for a customer, and most issues may be resolved without having to return your item. If you have an issue with your order, please contact us directly at firstname.lastname@example.org
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Reply to your order confirmation email and specify which items you want to return. Also, please include reasons for the return and indicate whether you prefer a refund, a credit, or a replacement item.
Once we approve your return request and provide a shipping label, please pack your item(s) and ensure that all components of all items being returned are thoroughly sealed in their original packaging, including all original packaging material.
Once we receive and inspect the return, we will issue the refund within 10 business days. We will send you an email confirmation as well once the return is completed.
The exchange will be considered as return and re-purchase. Customized items are not eligible for exchange.
For returned items, after we received them, it takes 5 - 10 business days for us to inspect for damage and restock. We will issue the refund accordingly after the inspecting process. If returned products arrived damaged or used we will not be able to provide a refund. Please allow up to 30 days for the credit to be finalized depends on the bank and credit card company that you use. We must receive returned products before we can issue any refund. If we did not receive the products back for any giving reason, like the customer refuses to send the product back or the customer refuses to accept the package resulting in the shipping agent destroying the package, we will not be able to issue any refund.