Orders & Shipping
How do I place an order?
Morsale is pleased to offer fast and secure online ordering. Simply search for your product and click add to cart. Create an eCommerce login to save your information for future purchases, or checkout as a guest.
Why should I order online?
Fast – our quick check-out will get you on your way faster with much less frustration
24/7 Peace of mind – you will receive a confirmation email as soon as your order is placed and we will keep you posted with any updates to the status of your order as they happen
Easy re-ordering – you can save your details for faster future purchases
What information do I need to provide for an order?
In order to process your order we require the following information:
- Your shipping and billing addresses
- Phone number – in case we need to contact you quickly in regards to your order
- Email address – for order confirmation and invoice
- Payment method – please provide a valid payment method to complete your order
How much does shipping cost?
We offer complimentary shipping on all items
Do you offer bulk order discounts?
Yes, please contact us at email@example.com and we will get back to you with discount information
How do I cancel my order?
Card payment error?
How will my order be shipped?
How can I track my package?
When will my order arrive?
Are There Any Customs Fees?
Returns & Refunds
Do you accept returns?
We offer free returns for our US customers. If you are located outside of the US, the product must be returned to one of our warehouses in the US for a refund.
Our policy lasts 30 days. If 30 days have gone by since we delivered your purchase, unfortunately, we can’t accept a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We understand that returning a product is never a great experience for a customer, and most issues may be resolved without having to return your item. If you have an issue with your order, please contact us directly at firstname.lastname@example.org
How do I return my order?
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Reply to your order confirmation email and specify which items you want to return. Also, please include reasons for the return and indicate whether you prefer a refund, a credit, or a replacement item.
Once we approve your return request and provide a shipping label, please pack your item(s) and ensure that all components of all items being returned are thoroughly sealed in their original packaging, including all original packaging material.
Once we receive and inspect the return, we will issue the refund within 10 business days. We will send you an email confirmation as well once the return is completed.
The exchange will be considered as return and re-purchase. Customized items are not eligible for exchange.
For returned items, after we received them, it takes 5 - 10 business days for us to inspect for damage and restock. We will issue the refund accordingly after the inspecting process. If returned products arrived damaged or used we will not be able to provide a refund. Please allow up to 30 days for the credit to be finalized depends on the bank and credit card company that you use. We must receive returned products before we can issue any refund. If we did not receive the products back for any giving reason, like the customer refuses to send the product back or the customer refuses to accept the package resulting in the shipping agent destroying the package, we will not be able to issue any refund.